Introduction

Veloxbroker AI Pty Ltd (ACN 677 521 783), trading under CoBrokerAI, is committed to the protection of privacy and the responsible handling of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy outlines our practices regarding the collection, use, storage, and protection of personal information provided by users of our Co-Broker service, effective as of 1st May 2024.

Information Collection

We collect essential information to uniquely identify our users and ensure the integrity of our services, including:

• Full legal name
• Date of birth
• Brokers License Number (if applicable)
• Mobile phone number
• Email address

This information is collected through secure web forms and is necessary for service delivery and user identification.

Anonymity and Pseudonymity

Users have the option to interact with our website anonymously or under a pseudonym where feasible. However, for certain services or when required by law, identification may be necessary.

Use of Personal Information

Personal information is used to:

• Administer and manage Co-Broker services
• Comply with legal obligations
• Communicate service updates and offers
• Enhance service quality through analysis and feedback

Data Sharing and Disclosure

Information is only shared with third parties, such as service providers, under strict confidentiality agreements and for the purpose of delivering our services. Disclosure to legal and regulatory authorities will be carried out as required by law.

International Data Transfers

Personal information may be transferred internationally only where equivalent privacy protection is ensured, and in compliance with applicable privacy laws.

Data Security

We implement robust technical security measures, including encryption, firewalls, and secure authentication, to protect personal information against unauthorized access and cyber threats. Regular security assessments and staff training on data protection are conducted to maintain the confidentiality and integrity of personal information.

Data Access and Correction

Users have the right to access and correct their personal information. Requests for access or correction can be made through the contact details provided in this policy.

Cookies and Online Tracking

We use cookies to enhance user experience and analyze service usage. Consent is obtained for non-essential cookies, with options available for users to manage their preferences.

Data Breach Response

In the event of a data breach, we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with our incident response plan.

Updates to This Policy

This policy may be updated to reflect changes in our practices or legal requirements. The latest version will be available on our website.

Contacting Us

For privacy-related inquiries, access requests, or complaints, please contact us via:

• Email: [email protected]
• Postal Address: VeloxBroker AI Pty Ltd, Suite 2.9 56 Delhi Road North Ryde NSW 2113, Australia. Attention: Privacy Officer.

Telephone Recording

Calls to our team may be recorded for quality assurance, training, and compliance purposes, with appropriate notifications provided to callers.